State Farm® Insurance Agent Dustin Bass

"They were amazing and very helpful in setting up my new car insurance! After my old one hiked up their prices. Will definitely be tellin my family about them."

"While we have not had a mass of claims, or disputes, etc I wanted to leave an overdue compliment. When I have had a need for assistance or information, Dustin Bass and his staff have been a great group to work with. My favorite is Bill (surname unknown). Over the past 8 yrs, I needed help after an accident wt a frightened deer & unexpected deaths in our family. He was gracious, helpful & even made me smile to keep moving forward. Thank you."

"The Dustin Bass State Farm office has always been professional & kind when dealing with all my insurance needs!"

"Sandra is amazing!!! She is very informative and thorough! I could not be happier with my service!"

"Sandra is one of the best. She was patient when I had a bunch of questions. She even gave me a set of different quotes so I could make the best decision based on my needs and budget."

"Dustin and his team are absolute rockstars! They are knowledgeable, friendly, and incredibly patient — they (Sandra!) took the time to answer all of my questions and made sure I fully understood my coverage options. The process was smooth, efficient, and completely stress-free. It’s clear that they genuinely care about their clients and go the extra mile to provide top-tier service. If you're looking for an insurance team you can trust, look no further. Highly recommend! Thanks again, Sandra!"

"Always a new charge monthly with no information given to the customer. The lady who answered my call at 9:04am was rude and sarcastic as well."

"Andrew was a pleasure to work with, he got me set up with exactly what I needed for an extremely low rate compared to the competition. Great work Andrew, keep it going. I appreciate you greatly."

"Dustin and his team have always taken great care of my insurance needs!"

"As someone who used to work for Farmers I highly recommend Dustin Bass and Andrew at State Farm. Also Merit was super helpful to get me to claims."

"Dustin and his team are always incredibly helpful. Worked with me to find the best options for my life and goals. Thank you!"

"The staff member at State Farm was very helpful, knew her insurance stuff. She quoted us very reasonable rates & saved us half of what we were paying annually. We have recommended Dustin Bass to our friends."

"Very helpful and knowledgeable when I had questions about life insurance."

"They have great rates and are super personable!"

"The best experience! Highly recommend them for all your insurance needs!"

"The team at Dustin Bass is very knowledgeable and helpful!"

"I haven’t had any other insurance agency or agent treat me the way Mr. Bass and Co. treats me. Merit is amazing always there when I need him and Mr. Bass calls me a couple of times out of the year just review everything so I’m aware what I’m paying for. NO ONE HAS EVER DONE THAT."

"We've had these guys for years. Yet they just keep getting better!!!! Merit always returns my calls and helps us out with any situations that may arise. Whole crew from Dustin himself to even the ones we don't know are always helpful. BTW saved us 50% on our insurance compared to Farmers, whom we had for 10 years plus previous."

"Merit has been taking great care of me and my family for years."

"We changed insurance companies to State Farm with Dustin Bass a year or so ago. I want to say that this office is great! They answer the phone, always answer our questions & help with solutions. I’ve enjoyed Mikala as she is friendly, helpful & always goes the extra mile for everyone. We are very happy with this business. Great job Dustin Bass & co workers."

"I had an excellent experience with this State Farm office! The team is incredibly knowledgeable, and they genuinely care about their customers. They took the time to answer all my questions and provided great service. It's clear they prioritize their clients, and I highly recommend them!"

"Have a life insurance policy got with one of the sales person, Mikala. Was a great experience, once i get my new car know where i’ll be getting my insurance! Dustin agency is the best!"

"Great agency to work with!! They listen, they recommend, they show comparisons, they lay it all out!!!! Cheaper isn’t always better, policy details matter when shit hits the fan in life and this team makes sure you are covered!!!"

"**Beware:** We purchased a policy in the first week of February, two weeks before its start date, and paid for it using our credit card. The next day, we canceled the policy because we found better rates. We were informed that we would not receive our refund until the first week of March, even though the policy hadn’t started yet. In our experience with other companies in similar situations, refunds are typically processed within three to five business days. We requested that the refund be credited back to our credit card, as that was the payment method we used. However, they informed us that they couldn’t do that and would instead send a check. I asked the office agent if I could speak to the billing department, but he replied, “No one will talk to you about this.” The way it was said felt very disrespectful and lacked any empathy for my situation. I expressed concern about who would cover the interest on my credit card during this waiting period, and he simply replied, “There’s nothing we can do; it’s State Farm’s policy.” As a result, we disputed the charge with our credit card company. Don't you think State Farm should improve their policy regarding refunds, especially for a policy that hasn’t even started yet?"

"Simple factor, quoted everything the same at Allstate, I went from $300 to $150. Here is a company who will rip you off and take your money. Selling me a bunch of extra that I didn’t need. I asked for the car to be on liability and I called 2 weeks later and he had told me he didn’t get it changed I guess he forgot. That was fine because he said he’ll refund me for it since but never received that prorated. State Farm has taken money from my family, parents and other relatives. This is not the place, beware they will sell you the highest coverage and will say that the lowest coverage will still only be a few days less… $100-$150 to cover a $4000 car on liability is a joke.. period. During cancellation I had only used 1/3 of the coverage for that month and my prorate was pennys to a dollar. They will steal your money, don’t care an insurance just because your whole family has been with them forever. Quote yourself with other companies online and really see what’s cheaper, it’s so easy online these days to do it yourself."